Privacy Policy

Welcome to Ayorva Natural. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, place an order, or contact us.

Website: https://ayorvanatural.com/

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details and purchase history

  • Information you provide through contact forms or customer support

Payment Information

Payments may be processed through third-party payment service providers. Your payment information is handled according to the applicable provider’s privacy and security practices. We do not intentionally store complete debit or credit card details on our servers.

Automatically Collected Information

When you browse our website, certain technical information may be collected, including:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages visited and browsing activity

  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and deliver your orders.

  • Manage customer accounts and purchase records.

  • Send order confirmations, shipping updates, and delivery notifications.

  • Respond to your questions, requests, and complaints.

  • Provide information about our skincare, beauty, and personal-care products.

  • Improve our website, products, and shopping experience.

  • Detect fraudulent transactions and maintain website security.

  • Send promotional emails, offers, and marketing communications where permitted and, when required, with your consent.

  • Comply with applicable legal, tax, accounting, and regulatory requirements.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember your preferences and shopping cart.

  • Maintain login sessions.

  • Understand website traffic and usage.

  • Improve website functionality and performance.

  • Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect shopping cart functionality, login access, or other website features.

4. Payment Security

We aim to provide a secure shopping experience by using third-party payment providers where applicable.

Your payment transactions are subject to the terms and privacy practices of the relevant payment provider. We do not intentionally store complete debit card, credit card, UPI PIN, or banking authentication credentials on our website servers.

Although we take reasonable steps to protect your information, no online transaction or electronic storage system can be guaranteed to be completely secure.

5. Sharing of Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shipping and delivery partners: To deliver your orders.

  • Payment service providers: To process payments and refunds.

  • Website hosting and technology providers: To maintain our website and online store.

  • Analytics and marketing providers: To understand website performance and support marketing activities where enabled.

  • Customer support providers: To respond to your queries and requests.

  • Government and regulatory authorities: When disclosure is required by applicable law or a valid legal request.

We aim to share only the information reasonably necessary for the relevant purpose.

6. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable retention obligations.

7. Data Security

We use reasonable technical, administrative, and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security in every circumstance.

8. Third-Party Websites and Services

Our website may use or link to third-party services, including payment providers, delivery services, analytics tools, or social media platforms.

These third parties may process your information under their own privacy policies and terms. Ayorva Natural is not responsible for the independent privacy practices of external websites or services.

We encourage you to review their privacy policies before sharing personal information with them.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent for activities that rely on your consent.

  • Unsubscribe from promotional emails or marketing communications.

  • Raise questions or complaints regarding the handling of your personal information.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

10. Marketing Communications

We may send promotional emails, product updates, or special offers where permitted by law and in accordance with applicable consent requirements.

You can opt out of marketing emails by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of promotional communications, we may continue to send essential transactional messages relating to your orders, payments, deliveries, or customer service requests.

11. Children’s Privacy

Our website is intended for individuals who can lawfully use an online shopping service under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date. We encourage you to review this page periodically.

13. Applicable Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including relevant data protection and consumer protection laws, as applicable to our business and processing activities.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us:

Ayorva Natural

Website: https://ayorvanatural.com/

Email: ayorvanaturals@gmail.com

Phone: +91 9016434751

Address: Ayorva Naturals, Rajkot, Gujarat – 360001, India.