Shipping Policy

Welcome to Ayorva Natural (https://ayorvanatural.com/). We are committed to delivering our products safely, securely, and in a timely manner. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, sales, or promotional events, order processing may take slightly longer due to high order volumes.

  • Orders are subject to payment verification and product availability.

2. Shipping and Delivery Time

Estimated delivery timelines across India are as follows:

  • Metro Cities: 3–5 business days

  • Other Cities and Towns: 5–7 business days

  • Remote Areas: 7–10 business days

Please note that these are estimated delivery timelines and may vary depending on your location, courier partner, weather conditions, and other unforeseen circumstances.

3. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

  • Ayorva Natural may offer free shipping on selected products, qualifying order values, or during special promotional campaigns.

  • Any applicable shipping fees will be communicated before the order is confirmed.

4. Order Tracking

  • Once your order has been dispatched, you may receive a shipping confirmation and tracking details through email, SMS, or WhatsApp, depending on the contact information provided.

  • You can use the tracking link or tracking number to check the status of your shipment.

  • If you experience any difficulty tracking your order, please contact our customer support team for assistance.

5. Delivery Guidelines

Our courier partners will attempt to deliver your order to the shipping address provided at checkout.

To ensure smooth delivery, please make sure that:

  • Your shipping address is complete and accurate, including the PIN code and relevant landmarks.

  • Your contact number is active and reachable.

  • Someone is available to receive the package when delivery is attempted.

If delivery fails due to an incorrect address, recipient unavailability, or repeated unsuccessful delivery attempts, additional shipping or re-dispatch charges may apply where applicable.

6. Delayed Deliveries

Ayorva Natural strives to deliver all orders within the estimated timelines. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Extreme weather conditions or natural disasters.

  • Public holidays, regional strikes, or transportation disruptions.

  • Courier partner operational delays.

  • High order volumes during sales or festive seasons.

  • Incorrect or incomplete shipping information provided by the customer.

We appreciate your patience and understanding in such situations. Our team will assist you with available tracking information if your shipment is delayed.

7. Damaged, Defective, or Tampered Packages

We take reasonable care to ensure that orders are packed securely before dispatch. If your package arrives damaged, defective, leaking, or visibly tampered with, please follow these steps:

  • If the package is visibly open or severely damaged, report the issue to the delivery partner before accepting it, where possible.

  • Take clear photographs or videos of the outer packaging, shipping label, and affected product.

  • Contact our customer support team within 24 hours of delivery, providing your order ID and supporting evidence.

  • Our team will review your complaint and communicate the appropriate resolution in accordance with our applicable return and replacement policy.

8. Incorrect Shipping Address

  • Customers are responsible for providing accurate shipping details during checkout.

  • If you notice an error in your shipping address, contact Ayorva Natural as soon as possible before the order is dispatched.

  • Once an order has been dispatched, address changes may not be possible.

  • Ayorva Natural cannot guarantee recovery or redelivery of a shipment sent to an incorrect address provided by the customer.

9. Cash on Delivery (COD)

  • Cash on Delivery (COD) may be available for eligible orders and PIN codes.

  • If COD is available, the option will be displayed during checkout.

  • COD availability may vary depending on the delivery location, order value, and courier partner.

  • Ayorva Natural reserves the right to restrict COD availability where necessary.

10. International Shipping

Currently, Ayorva Natural offers shipping within India only. International shipping is not available at this time.

11. Contact Us

For any questions or assistance regarding shipping, delivery timelines, tracking, or delayed orders, please contact us through the customer support details provided on our website.

We appreciate your trust in Ayorva Natural and thank you for shopping with us.