Terms & Conditions

Welcome to Ayorva Natural. These Terms & Conditions govern your access to and use of our website, https://ayorvanatural.com/, and any purchases made through our platform. By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. Acceptance of Terms

By accessing or using the Ayorva Natural website, you confirm that:

  • You are at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.

  • You agree to comply with these Terms & Conditions and all applicable laws and regulations.

  • All information provided by you during registration, checkout, or customer support communication is accurate, complete, and up to date.

2. About Ayorva Natural

Ayorva Natural is an online shopping platform offering products under its brand and product categories as listed on the website. We aim to provide customers with a convenient, reliable, and secure online shopping experience.

Our product range, descriptions, specifications, ingredients, and other details are displayed on the respective product pages. Customers are encouraged to review the product information carefully before placing an order.

3. Product Information and Disclaimer

We make reasonable efforts to ensure that product descriptions, images, specifications, ingredients, sizes, quantities, and prices displayed on our website are accurate.

However:

  • Product Appearance: Actual product colors, packaging, labels, and appearance may vary slightly due to screen settings, lighting, or packaging updates.

  • Product Information: Product features, ingredients, specifications, and usage instructions should be checked on the product page and original packaging before use.

  • Usage Instructions: Customers must follow the instructions and precautions provided with each product. If a product is intended for use on skin, hair, or the body, review its ingredients and perform a patch test where appropriate.

  • Availability: All products are subject to stock availability.

  • Product Updates: We reserve the right to update product descriptions, specifications, packaging, or availability, subject to applicable laws.

We do not guarantee that every product will meet individual preferences or expectations.

4. Pricing and Taxes

  • All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

  • Prices may change without prior notice; however, changes will not affect an order already accepted except where permitted by applicable law.

  • Applicable taxes, including GST, will be charged as required under Indian law.

  • Shipping charges and other applicable fees, if any, will be displayed during checkout.

  • Promotional offers, discount codes, and coupons are subject to their stated conditions, validity periods, and availability.

5. Orders and Order Cancellation

By placing an order on ayorvanatural.com, you agree that:

  • You have provided a correct shipping address, contact number, email address, and other required information.

  • Your order is subject to product availability, payment verification, and acceptance by Ayorva Natural.

  • We may cancel or decline an order in cases involving stock unavailability, pricing or listing errors, payment failures, suspected fraud, or other legitimate reasons, subject to applicable law.

  • If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Refund and Return Policy.

  • Customers should contact our support team as soon as possible if they need to request an order cancellation. Cancellation requests may not be accepted once an order has been dispatched.

6. Payment Methods

Payments on Ayorva Natural may be processed through third-party payment gateways and other payment methods made available at checkout.

Available payment methods may include:

  • UPI payments

  • Credit and debit cards

  • Net banking

  • Digital wallets

  • Cash on Delivery (COD), where available

Payment options may vary depending on the order and delivery location.

Ayorva Natural does not request your UPI PIN, card PIN, or banking password through customer support. Payment information is handled according to the applicable payment provider’s security practices and privacy terms.

7. Shipping and Delivery

  • Orders will be processed and dispatched according to the applicable order processing timelines.

  • Delivery estimates depend on the delivery location, pincode, courier partner, and other operational factors.

  • Delivery timelines are estimates and may be affected by weather, transportation disruptions, public holidays, or unforeseen circumstances.

  • Customers are responsible for providing a complete and accurate shipping address and a valid contact number.

  • If a delivery fails because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, additional shipping or handling arrangements may be required, subject to our applicable policies.

For further information, please refer to our Shipping and Delivery Policy, if available on the website.

8. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by the applicable Return and Refund Policy published on our website.

  • Customers must follow the return eligibility requirements and request procedure specified in that policy.

  • Products must be returned with the required original packaging, labels, accessories, and invoice, wherever applicable.

  • Certain products may be ineligible for return due to hygiene, safety, customization, or other legitimate restrictions, as disclosed in the applicable policy and permitted by law.

  • Products received damaged, defective, incomplete, or different from the order may qualify for resolution under the applicable policy.

  • Approved refunds will be processed through the original payment method or another permitted method, as applicable.

  • Refund processing and credit timelines may depend on the payment provider or bank.

Nothing in these Terms & Conditions is intended to exclude any consumer rights available under applicable Indian law.

9. User Accounts and Security

If you create an account on Ayorva Natural:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You must provide accurate account information and update it when necessary.

  • You are responsible for activities carried out through your account, subject to applicable law.

  • You should notify us promptly if you suspect unauthorized access to your account.

  • We reserve the right to restrict, suspend, or terminate accounts involved in fraud, misuse, unauthorized activity, or violations of these terms, where appropriate and legally permitted.

10. User Responsibilities and Prohibited Activities

When using our website, you agree not to:

  • Violate any applicable laws or regulations.

  • Provide false, misleading, or fraudulent information.

  • Attempt unauthorized access to our website, servers, systems, or databases.

  • Upload malicious code, viruses, or other harmful material.

  • Interfere with the website’s security, functionality, or normal operation.

  • Copy, reproduce, distribute, or commercially misuse website content without authorization.

  • Use our website for fraudulent purchases, payment abuse, or other unlawful activities.

We may take appropriate action against activities that violate these terms or applicable law.

11. Intellectual Property Rights

Unless otherwise stated, the content available on ayorvanatural.com, including:

  • Brand names, logos, and trademarks

  • Product photographs and images

  • Product descriptions and written content

  • Graphics, banners, icons, and website design

  • Other original website materials

is owned by or lawfully licensed to Ayorva Natural and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior authorization from the relevant rights holder, except where permitted by law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping partners, analytics providers, marketing services, and external websites.

These services may operate under their own terms, conditions, and privacy policies. Ayorva Natural does not control independent third-party websites or services and is not responsible for their content or practices, except where liability cannot be excluded under applicable law.

Customers should review the relevant third-party policies before using such services.

13. Limitation of Liability

To the extent permitted by applicable law, Ayorva Natural shall not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, temporary website unavailability, or unauthorized use resulting from a user’s failure to protect their account credentials.

Customers are responsible for reviewing product descriptions, suitability, and usage instructions before purchasing or using a product.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

14. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how personal information may be collected, used, processed, and protected.

By using our website, you acknowledge that you should review our Privacy Policy to understand our data practices.

15. Changes to These Terms & Conditions

Ayorva Natural reserves the right to update or revise these Terms & Conditions from time to time.

Any revised version will be published on this page with an updated effective date, where applicable. Changes will take effect as specified in the revised terms and subject to applicable law.

We encourage customers to review this page periodically.

16. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of our website or purchases made through it shall be handled by the competent courts or authorities having jurisdiction under applicable Indian law.

Nothing in this section limits any consumer rights or remedies available under applicable law.

17. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us using the details below:

We will make reasonable efforts to assist you with your queries and concerns.